Organisations have to face up to change at some time or another. They have to embark on their own business process improvement process. There are two radically different approaches; “the big bang” or “step by step.” The choice will be yours. You need to decide which is appropriate for your organisation.

I guess few people would disagree that organisations have to face up to change. Organisations, from sandwich shops to supermarkets have had to overhaul their administrative processes in the last generation or so to take advantage of the power of modern computer systems. Not to have done so would have left that organisation unable to compete with those that had reaped the benefit of the change.

More worryingly, in this case, they would probably have been just simply unable to function in the modern world and drifted out of existence. As the American scientist W Edwards Deming put it; “It is not necessary to change. Survival is not mandatory.”

So, if you are in the group that thinks that survival is a good idea and who regard change as necessary, how should it be managed? Tadalis SX The possibilities are typified by two radically different approaches and we discuss them both here.

The Big Bang

The first option is to wait until change is absolutely essential and take the “big bang” approach. This may result in the initiation of a major business process improvement project introducing many new processes and perhaps new systems to support those processes all at one time.

This approach is certainly higher profile and probably also carries a higher risk to the organisation. Worryingly, there seems to be a succession of reported failures of such projects that receive media attention. It is not easy to get these projects right. If you have left the change until it is essential, and the project is not successful, what will be the impact on the organisation? If the change does not result in substantially improved performance, the organisation will be lucky to escape, at best, without substantial loss of reputation with its customers.

This approach also requires significant dedicated resource to make it happen within a reasonable timescale. Specific skills and experience are also required to manage large and complex projects. These factors may lead the organisation to hire external resource that can focus exclusively on the project. A further potential downside here is that non involvement of your own employees may lead to a lack of ownership of the new systems within the organisation. In extreme cases employee sabotage of new systems has been known.

In spite of the pitfalls, there are perhaps times when you will find it hard to avoid this approach, particularly if existing systems can no longer support the required processes. cialis dosage options The challenge will then be for you to make sure that your project is successful.

Step by Step

The second option is to adopt an incremental approach that leads to continuous improvement. In this case it is likely that some of the employees in the organisation will be focussing on achieving improvement all of the time. The step by step approach is less demanding of resource. This usually means that staff members can identify the problems and propose and implement the solutions. Continuous improvement both in the internal cost base and in customer satisfaction should be possible. Each improvement is of a smaller scale and can be trialled before it is implemented fully, so the risk to the organisation of getting it totally wrong is much less than with a major business process improvement project.

It could be argued that this approach brings with it the greater management challenge. Improvement teams have to be focussed on the right problems and issued with the right degree of challenge to deliver the required benefits. There also needs to be a degree of coordination to ensure that individual improvement teams don’t try to reinvent Kamagra jelly the wheel.

On the plus side, since the continuous improvement principle lends itself to greater staff involvement it also leads to them making a greater contribution and having greater ownership of the outcomes. A well managed continuous improvement project can lead to greater empowerment of your staff.

It’s your choice

When faced with the need to select a business process improvement process, the choice will be yours. You need to reflect on what you are trying to achieve, consider the risks and rewards, consider the employee issues, and then decide.

Author Bio: Eric Thompson has spent over 20 years helping others to make their organisation effective. Find out more about the business performance improvement process. For more articles and enquiries visit JEST Management Services Improving Performance

Category: Business/Management/Organizational
Keywords: business performance improvement process