Remember the days when you had a plastic box hanging on the wall with a cord attached from that to the telephone? You had to punch in the numbers on the box and then hold the phone up to your ear so that you could talk into and listen to the person on the other side of the line.

If you are a little bit older than that, you may remember Viagra Professional the telephone that your grandmother used to own (and may still own). It was beautifully designed and very antique looking.

It had a dial that you had to put your finger in each separate number and turn around until you heard it ring. It took a really long time to dial anyone and you seemed to mess it up more often than not and had to start again.

That antique phone may now be in your child’s toy box being thrashed. A teenager with the latest cell phone nowadays may not even recognize what that device was used for and would never be able to figure how to get it to work.

The telephone has come very far the past few years and will no doubt continue to evolve and change as technology advances. The auto dialer was invented for use in call centers.

The auto dialer would automatically dial telephone numbers for call center workers while they waited. Then the predictive dialer made its appearance and was a lot easier and faster to use.

What is the predictive dialer and why has it become a necessity in call centers? What are its purposes and benefits to companies?

It is a computerized system that can dial a bunch of telephone numbers to connect with agents working in sales or other types of campaigns such as surveys. It is most commonly used in telemarketing organizations because the employee does not have to waste time dialing the number themselves.

It monitors the answers it receives from the calls it makes and predicts how the calls are answered. It gets rid of all the busy numbers, disconnected lines, unanswered calls, answers from fax machines or answering machines and other automated services.

So it saves a ton of time because the worker does not have to dial the numbers himself and wait to listen to ring tones and other unsuccessful calls. It saves call center employees a lot of wasted time manually dialing and listening and gives them that much more time to actually be communicating with customers.

Back in 2002, there was a study done to see exactly how much time was saved by using the predictive dialer. It showed an increase in communication (talk time) from twenty minutes to about fifty minutes.

This system Levitra Professional works really well with telemarketing companies because there is usually a pretty low response (no contact) rate. If the contact rate rises too high, then the system becomes overwhelmed and will start something called call abandonment.

This means that there were too many people that were available to communicate with at one time. Instead of the predictive dialer reaching a bunch of unanswered and unsuccessful phone numbers, it made a lot of successful calls.

Before you start using this system, you need to load all of the call list data into the system. Usually you get this data from phone directories or other similar databases.

The calls that were determined to be unsuccessful are later analyzed to see if it is worth it to make another attempt at getting in touch with that particular phone line. Usually the numbers that are tried again are calls that were made and an answering machine picked it up.

Other reasons to use this system is for companies or businesses that need to make are the following: welcome calls for new customers, surveys, debt collection agencies, customer service call backs, appointment confirmations and reminders, and sales pitches. This can work very well for people that offer these types of services and end up saving a lot of time trying to reach people on the phone and give them more time actually talking to people.

Author Bio: Terry Daniels is a former advertising consultant and has authored hundreds of articles relating to best advertising practices and new advertising strategies, including voice broadcasting.

Contact Info:
Terry Daniels
TerryDaniels09@gmail.com
http://www.myvoicedialing.com

Category: Business/Advertising/Multimedia
Keywords: voice broadcasting