The introduction of the VoIP phone has revolutionized the use of the telephone as an instrument of communication. Using Voice over Internet Protocol, telephone calls can now be routed over the Internet infrastructure instead of over the more expensive cabling networks. This article will look at VoIP as the evolution of the phone.

One of the major players in the Internet phone drive, is a company called Digium Inc. Who are the developers of the Asterisk phone system. Using Digium hardware and Asterisk software, this system is a complete VoIP PBX offering that will fit in with any size of business. This combination slashes the enormous costs traditionally associated with regular PBX systems.

The system uses PBX software available on the open source platform which is available to both individuals and businesses. Running mainly on Linux, it may also be ported to other popular platforms such as Windows. The hardware is extremely affordable and is packed with features not commonly available.

Notwithstanding the lower costs, users of this PBX can be sure of receiving a number of additional benefits. Because this is a VoIP system, broadband access is used to connect the units to the world wide telephone networks. There is no difference in the way that calls are made or received from the switchboard, which operates like a standard PBX unit. In addition, because the connection is routed through the Internet rather than the phone line, any employees working remotely may be directly connected to a PBX in the office via their Internet gateway. This means that when anyone makes a call to the office and selects extension 12, this extension might very well be an employee working from home and the caller would not be aware of this.

Those larger businesses having offices in many cities can use this product to connect to each other using the network. This can reduce the expense brought about by organizing conference calls. Another benefit is that employees on Tadalis SX the move can often remain in touch with their offices if they are connected to the Internet. Each extension on the PBX can have a voicemail facility of its own which is connected to an E-mail account so no one will miss their messages.

The Digium call centre is available to field any queries about the open source software and their hardware. Their friendly consultants will assist in getting any system running very quickly. If any bugs are detected in the software, they can be reported and fixed. The software experts appreciate this type of call as it enables them to make improvements to the programs.

This product may be used with several VoIP protocols. Its telephones can be easily interfaced with normal phone lines and it is rich with features normally associated with higher end systems, such as; voice recognition, call data recording and a text-to-speech facility.

Customers stand to gain a great deal out of this system, not only the employees. Some of its useful extras include background music, which can be either MP3 or streaming data. Shorter waiting times can be expected as agents are able to monitor queues while busy on an incoming call and are therefore able to shorten a call if necessary. This is just one more step in using VoIP as the evolution of the phone.

Author Bio: Core Telecom Innovations Inc. provides telecommunications solutions including Asterisk Phone System, voip pbx Toronto Business Center and VoIP Consulting.

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