Are you looking for a client care solicitor? If you have a business, regardless of its size, it is always a good idea to have a solicitor who can give you sound legal advice and provide legal assistance whenever needed. Businesses often need their service to ensure that they don’t break any regulations and that they won’t get themselves in trouble with the law.

A solicitor has various duties and responsibilities to their clients but it is also imperative that you, as the client, should be clear about what you require from them to ensure a good and productive business relationship. Here are the things you should expect from a client care solicitor:

1. A solicitor will determine what it is that you really want to achieve and ensure that the goals you have set are realistic and attainable.

2. A solicitor will put your interest first before others and will be very professional in their dealings with you as the client.

3. A solicitor will make it clear who will be handling the work you require from them.

4. A solicitor will inform you of the costs for their service.

5. A solicitor will fully explain to you expectations and other details you need to know.

6. A solicitor will update you and inform you of any developments in the work being done for you.

7. A solicitor will keep everything between you confidential.

8. A solicitor will give you an accurate and comprehensive invoice showing the work that has been done and the amount charged.

Client Care Letters
A client care letter is a document issued by a solicitor to the client. It contains the terms and conditions of the solicitor, the scope of work that will be done for the client, as well as clear instructions on who will handle the work for the client. In addition, you can also find in the client care letter the fees for the transaction. Some solicitors will charge a fixed rate while others will charge on an hourly basis. It is always advised that individuals or businesses looking for a client care solicitor should request for a client care letter however take note that for emergency services (one that has been requested at such short notice), most solicitors will not be able to furnish this document.

Complaints Resolution
Genuine solicitors put a high regard on their reputation as professionals. They want to ensure client satisfaction and will do every possible means to avoid complaints. Qualified solicitors follow the requirements of the Law Society of England and Wales so you, as the client, are assured of reliable legal service. However, in the instance that there are complaints from a client, usually involving mismatch of expectations, the client can send a formal letter to the solicitor handling his or her business and fully explain the complaint. If this does not settle the concern, the client can escalate this to the client care partner in the firm. If no resolution is done, then the client can refer this concern to the Office for the Supervision of Solicitors or the OSS.

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