We all know that IT support is available but the question is when could you possibly need to call for support. There are many people who call support for the smallest things while other people will only call when the system is really not functioning. There are many other times when you should call for IT support and it is best to know when these are.

How IT managed services can help you

The first thing you will need to look at when deciding whether you should call IT support is the service you have. IT managed services will have different levels that deal with problems you may have. This means that no problem can be too small for your IT service. The lowest level of IT support will be able to help you with the more common problems you may face with software while the higher levels will be more in-depth. It is also important to know that there are support services where the technician will come to you instead of you having to talk to them over the phone or online.

The different types of IT support

IT support comes in a number of different ways and it is best to know when to call which type. Often you will only be presented with a single number to call for IT support. When you call this number the operator will listen to what your problem is and then decide whether you will need an on-site technician or not. If you do not need a technician to be sent to you then you may be transferred to a technician who will work through your problem with you on the telephone. Online IT support is something that is becoming more popular with the increase in internet use. Online support is great because it is often available 24 hours so you do not have to wait to get the help you need.

What IT services can you get?

When to call the IT services is a question that many people may ask. Due to the fact that support is often divided into different levels it is possible to call IT support at various times. If you are having a problem with the installation, registration, set up of software and application problems you can get in contact with your IT service. Other more complex problems like software crashes, unresponsive scripts and systems that work incorrectly are other times when calling IT services will be a good idea.

Think about IT service management

Of course you should also take some time to think about the problem before you go calling support. This is particularly important if you are working for a company and using the support system of the company. The reason for this is that many companies will take IT service management very seriously.

If external IT services are being used then there may be a limit on what the service will help the company with. If the company has an IT professional employed to help their staff then the management of the support technician’s time will also be important and being called for problems that can be trouble shot by the person may be frowned upon.

There are a lot of occasions where you could need to call IT support. Before you do this you will need to consider the coverage of your support and whether the problem could be solved without the specialist help.

Author Bio: This article was submitted by Simona Rusnakova, SEO Marketing consultant of 3r.ie, on behalf of Office Technology who provide IT Support in Dublin, photocopiers & printers, document management software and office furniture in Dublin, Ireland.

Category: Computers and Technology
Keywords: it support, it services, it service management, it managed services