English plays an important role in the workplace and when used in the correct and appropriate manner, it can help boost a career or a business. Some may need or want to study business English before they start their careers. Those who are already working have the opportunity to see what they can and cannot do effectively in English in their current job. When it is not your first language and a job requires that you deal with either English speaking customers or suppliers, this course can come in handy. Workplace English learning courses are offered at beginner, intermediate to upper intermediate and advanced levels, so that the individual can get the most out of it no matter what the need or level.

This type of course can be self-taught, through purchasing a cd or book and even completing one online. If preferred you could attend a class and be taught by a teacher or on a one-to-one basis with a tutor. Mostly companies will outsource a training service provider to offer this course to their staff.

Depending on the needs, one can do a course ranging from the basics covering telephone etiquette, composing e-mails and letters and meeting procedures. A more in depth course will include additional aspects within a business such as Strategic thinking, Trade and Investment, Recruitment, IT, type of organisations, the career ladder, and the list is practically endless.

Written communication plays an important role in business today. E-mails especially are used on a daily basis. Modules cover from opening an e-mail, adding attachments, sending invitations or directions to closing an e-mail. Letter writing is also still very prominent in the business world and it is important to know how to plan, structure and compose an effective letter.

Telephone etiquette is a staple in almost every business. You will learn how to prepare for making a call, the correct way to receive calls, taking and leaving comprehensive messages, making and changing arrangements and ending a call. Another module is Socialising, how to welcome visitors and Small Talk, how to keep a conversation going naturally.

Most people dread meetings and presentations, but only because they lack the necessary knowledge on presentation technique, preparation and how to hold the audience attention.

Also covered is how to make meetings effective, chairing a meeting, asking for and giving clarification and ending a meeting.

A valuable skill to have in business is how to negotiate. You need to know what you want, as well as how to bargain and make concessions. Being able to deal with conflict and knowing how to end negotiations can make a big difference to the outcome. Ethics is another topic and companies generally want to do the right thing in areas such as employment, community, the environment and winning new business.

It is not only beneficial for business owners to complete this course themselves, but to also offer this course to their employees. Workplace English learning will encourage professional and efficient communication, which translates as good service to customers and business partners or suppliers, which can only be a positive for any business.

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Category: Education
Keywords: english schools, ESL, study English, second language, education, trainning, family, business