In the hospitality industry, there are unique demands placed on managers and leaders. Dealing with difficult customer requests or meeting harsh and unexpected deadlines are norms that come along with this profession. Those who find themselves in such positions must display a broad range of skill sets in order to successfully direct and monitor the establishment’s daily activities. Classes in leadership training teach you techniques to use to get your entire team to operate at one-hundred percent of their potential. Going into work will become enjoyable when a motivated and enthusiastic staff greets you.

Hospitality training teaches those enrolled how to combine business skills with creative abilities in order to manage organizations such as hotels and restaurants. Due to the fact that the industry is heavily people-centered and customer-driven, training will make you more aware of your own personal perception. For example, if you do not smile or offer a welcoming greeting, customers will think that you are unfriendly. Especially in a management position, you must maintain the ultimate persona so that lower level employees will try to imitate your character. It becomes very important to constantly be aware of your demeanor and every word that comes out of your mouth. In a management position, leadership training will broaden your appreciation for your employees and will teach you how to interact with them in a professional and approachable manner. Once a manager better understands the needs of his or her workforce, the attitudes of the frontline employees will drastically improve. As a leader, especially in the hospitality industry, it becomes your responsibility to train others. Employee performance is mimicked by what is learned from upper management.

Many may wonder what it takes in order to be a memorable and effective leader. First, leaders need a vision and plan for the future. Whether it is how operations pan out for that day or yearend goals, leaders need to ensure that their vision is shared and understood with all involved. As a team leader, you must offer the team a clearly specified task and a plan to achieve it. Next, a strong hospitality leader must exhibit superb communication and listening skills. Conflicts arise each and every day, especially when it comes to meeting and satisfying customer needs. Hospitality training helps to improve management and leadership skills. Additionally, the leader must be able to handle the clash of interests among employees. The turnover rate has been found to be very high in the hospitality industry, which can have a lot to do with bad management.

The function of effective leadership is based upon having an established strategy in place. During leadership training, one will learn that change is required for organizational growth and development. Without implementation of change, the organization would fail at a standstill. Especially in the hospitality industry, the environment and preferences of customers is constantly changing, which leads to necessary reorganization within the business itself. Hospitality leaders who are effective at strategy formulation, implementation and evaluation are able to create value in a highly competitive marketplace.

Author Bio: David Shoemaker is Vice President of Learning Solutions and Innovation at eCornell. For more information on hospitality training, leadership training, or eCornell, please visit http://www.eCornell.com

Category: Education
Keywords: hospitality training,leadership training