The humble call centre gets a bad press from just about all corners. People seem to think of it as a dead end job, one which sucks the life out of people and turns them into automatons talking from a script and bungling customer\’s calls. However, nothing could be further from the truth: in fact, they can be joyous places to work, and if not anything else, they are a way for people to earn a wage in these incredibly difficult times.

No one really expected the world\’s financial sector to fall off a cliff in the way it has. It has been a shocking time for all as people have had to cut back in almost every sector. From the bottom up, everyone has had to make significant changes to the way they live their lives.

The average person has had to reduce their expenditure, cutting back on luxury items and even on the essentials such as food and heat. Small businesses have hiked up prices of food, making it even more difficult. Large companies have cut back drastically on their work force, leaving many people jobless.

It is a difficult thing to get out of. When people are lacking a job, it is almost impossible to escape the slippery slope which leads to long term unemployment. There is a surplus of skilled candidates and a dearth of positions for them to fill.

For that reason, people should take any job they can get. Luckily, one sector is bucking the trend, and that is the customer service industry. People need to use telephone support helplines almost constantly. This is because there are always teething problems with setting up a variety of utilities, and after care in sections such as electronics and computers.

It seems like every single major utility that a person has in their home has a support line on their literature. Gas, water, electricity, broadband, phones: all of them have available operatives to talk through a problem and try and solve it. Often these are working twenty four hours a day for customers.

The positions need to be staffed. There was a time in the middle of the last decade when many of these jobs were being outsourced to emerging economies such as India. However, there was a widespread public backlash from what was considered poor service, and so many premises have been returned to these shores in order to make sure that things run a little more smoothly and operators are conversant in conversational English.

Working in a call centre is a fantastic way to get to talk to new people. It also gives people a sense of achievement to have improved people\’s lives for the better, and solved a problem which could have been causing them untold stress and anguish. People need to have strong communication skills and a desire to help people who are often ringing in the last throes of desperation. For those who have these skills, it can be a rewarding job.

Providing solutions for Inbound Call Centre, email response, and web integration, we are North America\’s largest inbound Call Centres in Toronto.

For over 50 years our call centre has been customizing programs to serve businesses\’ looking for solutions in telephone answering services, email response, and web integration.
http://www.extendcomm.com

Author Bio: Providing solutions for Inbound Call Centre, email response, and web integration, we are North America\’s largest inbound Call Centres in Toronto.

Category: Career
Keywords: management, call centers, answering services, society, business, people, technology, services, manag