Customer service is the core of any good good or bad business. You will either make a good impression or you will lose that customer. This will determine your sales or services profit for the day. Creating and enabling that sales person to do the job accurately and swiftly will guarantee the return of that customer. Do your best to train employees and managers with proper skills, they should never have to say I don\’t know or I need to as my boss to answer a question for the customer.

How many people do you think the customer is willing to talk to about a product. When the company next door has educated staff can can answer questions quickly about the products and services they offer. Something else that is equally as important is to deal with any complaints that customers may have. Doing this quickly will alleviate that word of mouth that can be harmful to the business.

Being helpful to the customer is essential. Even if you know there is not going to be a fast profit. In the future this person may need to buy products and services and will remember what your business attitude was. Having a good reputation is critical to your company.

Make sure you take the extra step for the customer. If your product is located in aisle three, then walk them to it or have an employee run and get the product for them. Smile and be approachable. If you go into a pet store and are looking for something specific for your pet and all the staff is too busy with their own personal stuff, do you think you will return to that store? Being friendly gives you and your employees a lot of power. Even if you have to tell the customer you cant help them, they will remember your kindness.

When the customer purchases products or services give him/her something. A coupon for the next visit. A flyer for next weeks sales and offer them genuine thanks for coming to your store. Let them know how important their business is to you. This is where training your employees will make the difference. Offer incentives to employees. You can offer them items they can earn as they receive positive customer feedback. Have an Employee of the Month club. Give them a parking spot close to the entrance and offer to pay for a lunch one day.

Your business already has all it needs to be successful. Just remember that great customer service will be the best marketing you and your staff can ever do. This is a free and effective way to promote your business. Do the extra things for your employees, that will help them to do those for your customers Appreciation and recognition will encourage and help that employee strive to be a better associate within your company. Remember that there are always jobs available other than those your company offers. Let them know you care.

Are you looking for more information regarding Customer Service? Visit http://robertestupinian.com today!

Are you looking for more information regarding Customer Service? Visit http://robertestupinian.com today!

Author Bio: Are you looking for more information regarding Customer Service? Visit http://robertestupinian.com today!

Category: Business
Keywords: customer service,bad business,positive customer feedback