The usage of VoIP has become increasingly popular throughout the past few years, especially as the emergence of Skype has led to it being used domestically a lot more than before. One surprising thing though, is that businesses are still being slow to realise the benefits of using VoIP telephony systems for their day-to-day management of calls.

Call centres and similar companies are the most predominant users of business VoIP solutions in the UK, but could businesses in other sectors benefit from making the switch? The answer is a resounding ‘yes’. Not only does VoIP provide the flexibility of comprehensive call management, but there are also the benefits of conference calling, internal communications and web-to-phone interaction. VoIP systems are clearly advantageous for any business using more than one telephone, and here’s why:

1.Call Management – As mentioned above, call management is one of the biggest advantages of VoIP telephony systems. Although certain aspects of call management can be carried out on standard phone systems, VoIP provides extensive options, logging and security. From call recording and monitoring to usage statistics, a system of this nature easily allows all of the calls to be managed through a web interface by an administrator.

2.Conference Calling – VoIP allows the setup of multiple units when carrying out a call, meaning that a whole team can be involved in a conference call over a VoIP network. This provides great flexibility within a business environment, and can cut down costs such as travel expenses or even multiple phone bills. Conference calling is seen as a large advantage to using VoIP systems for companies, and it is a clear communications winner.

3.Free Internal (Internet) Calls – If you have a large business, either on the same premises or across different locations, you can use VoIP to dial and receive free calls over a VPN. This is a huge money saver if the nature of your business means that internal communications are a key factor, and can save a lot of time in terms of internal meetings. Using VoIP in this manner can either be setup via a VoIP telephone, or by simply using a headset with a connected PC.

4.Scalability – Sick of the hassle involved with upgrading telephony systems and networks as your company grows? VoIP is great for scalability, as your hardware doesn’t need to be changed and the system is capable of handling hundreds, if not thousands, of users seamlessly via the network.

5.Overseas Savings – Making overseas calls can be a huge drain on a company’s expenses, especially if it is a regular part of the job. Cutting down telecommunications costs in this area can save a company literally thousands, and VoIP makes it all happen very easily. Avoid international calling rates by using a VoIP phone system when making calls to overseas, and reap the benefits of advanced communications.

If you are a medium to large company, or even a small and expanding one, you really should be considering using a VoIP system for your business. The benefits are great and it’s easy to use – compiled with the hassle-free installation and you have a potentially money-saving solution that brings with it many practical uses within a company.

Author Bio: If your business could benefit from a VoIP phone system, talk to business VoIP providers PackNet today. Visit http://www.pack-net.co.uk for more information.

Category: Computers and Technology
Keywords: business voip,voip