Many companies take advantage of the call centre services available to them. This type of centre can provide a wide range of services that meet the needs of many different types of companies. To determine whether your company can benefit from this type of outsourcing, you should understand what sorts of projects can be run.

Most projects are either customer service or sales projects. There is a high degree of variation within each category, but these are the basic two types. This type of outsourcing is also often used by charities or political organizations to raise money, but these are not commercial purposes.

The first important variable of any sort of project is whether it will be an incoming or outgoing project. Simply put, an incoming project means there are agents waiting to answer inquiries made into your company number. An outgoing project means that agents are actively phoning out to people on your company\’s behalf. Some projects will have a mixture of both types of calls.

Whether your project would be incoming or outgoing depends on your needs. If you have well established sales channels, particularly those that don\’t require a human sales force, you might decide to have an incoming customer service line. You can train agents appropriately for different types of incoming customer service lines, or ideally train agents to work on multiple lines and projects at once.

For example, you can set up one incoming line for technical problems. There might be another incoming line for billing issues. If you want to be pro-active with your customer base, you might even set up an outgoing customer service project to do some market research surveys or create good will.

If you want to sell over the phones, you can also do this as an incoming or outgoing project as well. An incoming sales project would require that you have a developed advertising strategy with a phone number for prospects to call. The agents would be trained to take orders, but also to close sales and even up-sell if you have additional, unadvertised products.

An outgoing sales project would require you to purchase a calling list. This will only be useful if you have a very clear idea of your target market. You can then purchase a list meeting your criteria. You can filter call lists by a range of factors, such as age, sex, income, postal code, phone code, just to name a few. This type of project usually demands high quality sales people as it is generally cold calling.

Some call centres also provide fulfillment services. This means that they are equipped to conduct the follow up work to the phone call. That could mean sending out products that have been purchased through a sales project or the thank you gift card that goes out after a customer service survey call. Through creative use of call centre services, it can be possible to outsource much of your company\’s work flow. An experienced project manager can work with you to develop the right kinds of projects that grow your customer base and keep it loyal.

Providing solutions for Inbound Call Centre, email response, and web integration, we are North America\’s largest inbound Call Centres in Toronto.

For over 50 years our call centre has been customizing programs to serve businesses\’ looking for solutions in telephone answering services, email response, and web integration.
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Author Bio: Providing solutions for Inbound Call Centre, email response, and web integration, we are North America\’s largest inbound Call Centres in Toronto.

Category: Business
Keywords: management, call centers, answering services, society, business, people, technology, services, manag