When you start a business, you do so because you are interested in the product you are making or selling, you do not start it to be a receptionist. However, you realize it is an important part of your business to be, or to have someone, by the phone at all times. This is where a virtual answering service can be the ideal solution, as they can offer professional receptionists to field your calls, and they do not even have to take up vital office space.

These receptionists are able to provide all the services that an in-house person would. They will be able to screen calls, pass on messages, and even be able to provide callers with company information. The caller need never know that you are using a virtual service. There are so many advantages of using a service like this, the primary one being that you\’ll never lose a prospective client due to their call not being answered.

A popular misconception is that an answering service is similar to an automated phone system. This is totally untrue, a customer does not go through a series of menus before speaking to a real person, instead their call is answered by a highly trained professional receptionist. This can only be a benefit to your business, as most callers, when faced with an automated system get extremely frustrated and do not complete the call.

People employed by answering services will answer any calls that are rooted to their desk as if they are working in your office. Their procedure is exactly the same as if they were an in-house receptionist, they will screen calls, contact you to see if you are available to receive a call at that time, and then connect it to you. Otherwise, they will take a message, and then pass it to you verbally, or via e-mail or text.

If you do not happen to be in your office when they take the call, they have the facilities to forward it to you wherever you are via any number you choose. This means that you are no longer confined to your desk, but you can be out of the office meeting clients and still remain in contact. This allows greater flexibility for entrepreneurs, as they do not have to be concerned about missed calls.

The answering of calls to the business is crucial, but it is often the case that sitting by a phone is not the best use of your employees time. People not trained in administration tasks are more likely to let phone calls be missed while they get on with their professional tasks. Hiring a virtual receptionist will allow your employees to focus more on the core business.

If you realize you need a receptionist, you must bear in mind that if you hire one to work in-house they become another overhead of which you have to be aware of their statutory employment rights. There is also the problem that if they miss work for some reason you have to find a replacement. This is not so if you use a virtual service.

A virtual answering service receptionists are always available during office hours, including lunch breaks. If you are building up a new business, and always want to be available for potential clients, a virtual service makes sense. They offer a professional approach to your customers, and allow you to focus more on your business.

Answering service Canada allows small businesses to have the flexibility of a reception at a fraction of the costs. For the friendliest answering service Toronto, visit SmileDog.

Answering service Canada allows small businesses to have the flexibility of a reception at a fraction of the costs. For the friendliest answering service Toronto, visit SmileDog. http://www.smiledog.ca/

Author Bio: Answering service Canada allows small businesses to have the flexibility of a reception at a fraction of the costs. For the friendliest answering service Toronto, visit SmileDog.

Category: Business Management
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