As a general rule if you do not make the sale with a customer, it is 69% likely that he/she will not return to your store. There are a few ways that you can generate more customers and that in turn will give you more sales. One of the most important things is to make sure your Managers and employees have the needed skills to provide great customer service. It is said that an employee doesn\’t leave a company but he/she leaves a manager. Those that are in position of authority need to show the same customer courtesy they expect from their salesperson.

One of the skills that you will need is to have approachability. Smiling and looking at customers in the eyes will let them know they you are an ally and not just there for a paycheck. Attitude goes right along with that skill. Be willing to show the customer that they are important to your company. Spend whatever time they need with them. If you do not know the answer, be honest and let them know you will see if your boss or another associate has it. Make sure you are knowledgeable about the products in your department.

Telephone skills will also make a repeat customer for your company. It is very frustrating when you call some place and no one answers the phone. This says that you do not care about who is trying to reach you. If you do not have someone that can take calls, make certain that you have an answering service or auto-forwarding system in place. As equally important is that you get back to the customer as quickly as possible. Once again this says you care about them and want to meet their needs. One of the best, free marketing tools is word of mouth. Even if you do not have the product or are unable to attain it letting the customer know that information will say you cared enough to try.

In today\’s world, email keeps us connected to our jobs and even our social Medias. This is a tool that you should utilize every day to help you create and retain the customers that you have. Something as small as sending a thank you will make a difference. You can generate these with your computer.

Think about this, your customers know who you are if they see you at a store they will remember you. It is not feasible to know everything about all your customers, but doing something extra for them will say you do care.

So to wrap up here are a few things you should do to improve you sales department. Have approachability and be willing to listen. Always, try to return phone calls and answer emails as quickly as possible. How frustrating would it be to send a friend a note about dinner and never hear back from him or her? That is the way a customer feels if you ignore them.

Are you looking for more information regarding Customer Service Training? Visit http://robertestupinian.com today!

Are you looking for more information regarding Customer Service Training? Visit http://robertestupinian.com today!

Author Bio: Are you looking for more information regarding Customer Service Training? Visit http://robertestupinian.com today!

Category: Business
Keywords: customer service,customer service training,service training