Special PRINCE2 training seminar in London, registration details included.’ This was the title of the first email in my mailbox today, with various other promotional emails. My first instinct was to delete the message, or rather mark the source as spam, but just as I was about to accomplish the stated, Jenny interrupted me. Jenny, […]
Read any paper today and you find news of violence caused by anger. School shootings, road bullying, workplace rudeness, domestic violence and almost all conflicts between couples are caused by uncontrolled anger. Many large and respected studies have found that at least one third of all marriages have episodes of domestic violence. Studies have also […]
Emotions play an important role in everyday behavior. There is no thought, behavior, idea, or attitude that does not have a related emotional counterpart. Often times in the business arena, various forms of emotions are frowned upon. But, the reality is emotions do exist and do impact communications no matter how subtle. As often as […]
When managers know their own style and how others react to it, they are tremendously more likely to get the responses that they wish for and desire in their domains of responsibility, management and staff of their departments. What are the basic categories of management styles? Intuitive management styles are first in explanation . Executives […]
It is often said in business and by sales managers that “the phone is the mist underutilized device in business and sales”. Even today with the advent of advanced technology and technologies – email , cell phones , iPhones and the like when it comes to obtaining payment and getting paid for invoices and work […]
One of the most frustrating parts of managing a restaurant is filling out the weekly schedule. You want to make sure you have enough people to work to handle the crowd but you don’t want to schedule too many people and waste money. On top of that, you have to make sure you are balancing […]
If you are thinking about operating your own restaurant, there are a number of obstacles that you are going to have to overcome. People in the restaurant industry know that it can be extremely hard work and even when you are doing everything right, things can still go wrong. The first step is to understand […]
All great restaurants share similar characteristics. It does not matter if it is a mom and pop lunch place or a five star fine dining establishment. The secrets of success are the same; Great food and great service in a comfortable setting. Offering a consistently good product with exceptional service will keep people coming back […]
The lingering recession has been difficult on people in a number of industries and the restaurant business is no exception. People have become more selective with their spending and they are choosing to eat out less especially at high end establishments. However, there are still almost one million restaurants across the United States with sales […]
If you’re reading this article, you’re probably someone responsible for delivering an effective and value-enhancing leadership training programme within your organisation. Given that employee turnover can be quite high in the modern age, there is the very real risk that you star employees may undergo expensive leadership training and actually leave the company within the […]
