UK TeleWare, a communications solutions provider for mobile and distributed workers, has announced a major step forward in providing resilience in the network. TeleWare Hosted Communications solution offers and ensures that calls are delivered to a substitute number if primary conditions deteriorate. The company’s hosted service platform cab be provided automatically with a higher level of resilience than it was before by the configuration of each extension, SIP Trunk or the SIP Trunk channel to automatically divert if the telephone extension is not able to be found by the hosted platform. The hosted platform recognizes the unit or the network is unavailable it automatically diverts the call to a predefined number, which can be a mobile, PSTN or any other DDI. A complete SIP trunk or individual SIP Trunk channels can be allocated an alternative route using the same platform intelligence and the traffic will be automatically diverted if the trunk goes down.

Traditionally, firms would need to develop costly and expensive fallback positions which require a better technical understanding of the communications infrastructure and constant monitoring to enable a manual switch over. Businesses can run into problems in a local disruption, such as a power outage or evacuation which cuts them off from inbound telecommunication.

TeleWare hosted solutions enhance their resilience of communications in major principles. Such as identifying and reviewing critical communication activities that underpin the response arrangements, looking beyond the technical solutions at processes and organizations, ensuring diversity of the solutions, adopting layered fall-back arrangements, and appropriate planning for interoperability. When considering the resilience telecommunications emphasis tends to be placed on the technical solutions. However the processed used in communicating and the way in which responders organize themselves to respond to emergencies should command equal attention and recognition that none of these components should be considered in isolation. Critical activities are those that are vital to the effectiveness of response arrangements. Increasing overall telecommunications diversity can be difficult to asses on how truly diverse technical solutions are, because of the inherent dependency of one technical solution on another. Adopting a fall-back layered approach to selecting technical solutions helps mitigate unavailability. Technical interoperability that enables seamless communications between different telecommunications platforms is often taken for granted. Procedural interoperability becomes increasingly important with point-to-multipoint communications.

This type of resilience is built into enterprise class solutions and it is the first time that any UK hosted platform has delivered this level of functionality across the entire service, as a standard and with no additional costs for the client. This capability is a simple but effective change that means even a small business can have resilience built in to their network design of any additional costs if duplicated or redundant services. An important step in enhancing resilience is to help ensure responders avail themselves of the best possible value from commercial telecommunication services, there is a need for clear and concise advice to assist particularly smaller organizations to appreciate the range of technologies available, there strengths and weakness, and the steps that might be taken to enhance resilience.

Author Bio: Ervin Kleitz Gonzales is the CEO/Owner of virtual call center Philippines called Mobile Express Contact Solutions(MECS).MECS-Phils offers services such as telemarketing and appointment setting to an organization. MECS-Phils. is serving worldwide since 2007.

Category: Business
Keywords: virtual-call-center, virtual-call-center-philippines, bpo-philippines, business-process-outsourcing