Any webhosting service providing global net space for personal or business online presence competes with the features they offer. Another important aspect apart from their features is Customer support. When the company is available whenever a customer has the need of information should be accessed instantly and issues are resolved faster thereby making the customer satisfied.

Dotster offers two distinct support systems to the customers as Dotster is transitioning into a new platform these days. The two support centers are classic support center and new support center. The new support system has to be selected by the new customers who subscribe the services after 9th May, 2012 and the classic support system is used be the older customers.

Dotster is available 24/7 to the customers through telephone support especially for sales queries and any other queries, so one can call 800-401-5250 for any queries and for customized usage of its services.

Mostly the customers do not need to call and converse with the company, because the information and issues are placed over its other support systems for the customers through knowledge base, How tos or Frequently Asked Questions. Dotster affirms that many of the queries are answered in How tos and Knowledge base, so, before you make a call, just refer the knowledge base and How to’s so that your query would answered then and there with less effort and time.

The real time issues and real time problems are needed to be updated to the customers for immediate application of their websites according to the situation. So, Dotster provides instant and online Maintenance and Alerts for this purpose. It is important to frequently check these alerts in order to do the necessary application and corrections to your website.

The basic User Guides of the products and services are provided in Getting Started option in the support. It guides the customers of the products and services in a specific logical sequence. The products it covered for guiding its customers include, Hosting Service, Domain Name, Email, Sitebuilder, File Transfer Protocol or FTP and also for Customer support.

Dozens are Tutorials are uploaded, of expected information of users for technical knowledge which most of them would be self explanatory.

Special privileged customers of advanced plans are offered with special customer support called Premium Support with additional supporting features.

If you want to know the public tone and talk of the Dotster company, you can follow Dotster in Facebook, Twitter and find its network and existing customers and their opinions.

Customer service and technical support are very important areas one too many consumers don\’t however enough stress on. you need to understand that a bunch is there whether or not one thing fails otherwise you simply have a mere question. FatCow and Dotster give firm support however there are a number of immense conflicts. as an example, Dotster restricts its phone support to business hours from weekday to Fri. once preferring FatCow, will|you\’ll|you\’ll be able to} develop the phone any time and reach a older employee World Health Organization can facilitate address your demands. except for these factors, each firms ar alike in another suggests that of support with net documentation and video tutorials.

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