An order fulfillment company handles many tasks for you, from receiving orders, packaging, posting, managing inventory to the time when customer actually gets their order.

The fulfillment process requires a highly efficient team. They inspect and sign off on the order. They will ensure that ample packaging is there, and before mailing it they will see to it that the actual product is included. Time management is also very important. In most cases, if the order is placed before noon, the order will can be delivered on the same day. The average company may get up to 150,000 orders per month.

You should additionally take note of the order entry method. The most common methods can be:

– Forwarding each individual order to the stock house
– Keeping a web based application and entering each record directly online
– Communicating the whole day’s record by saving it into a single file, then sending it at the end of the day.

Each method has both good points and bad. If you take the manual approach for entering orders on a web based application, it will result in a tedious task that will waste your time and in return losing money. For high order organizations, they prefer to send all of the orders at the end of the day. However, if you want same day delivery you have to send each order to the warehouse as it comes.

The steps involved in the order fulfillment are as follows:

– Customer goes through the catalog and finds out the products
– Customer finds out the detailed information regarding the available options
– Budget relevance is determined
– When possible, the product can be customized
– Next comes the booking of the product
– The company/site confirms the order
– The billing process follows with the available payment methods
– Planning of the order is done by the company, i.e. where and how the order will be delivered
– Processing of the order begins with forwarding the items from/to the warehouse
– Packaging the given item is the next step, and you should make sure that it corresponds with the needs of the customer. Packaging should also be safe, and prevent any kind of harm from coming to the goods.
– Transportation of the goods to the actual location
– The delivery man delivers the ordered items to the customer
– If the customer has chosen the cash on delivery option, then payment should be done here
– If customer wants to return or change the items he can do so now (If it’s allowed by the company)

Order fulfillment can be more effective when taking the following points into consideration:

– Professionally managing the stock warehouse
– Warehouse should be climate/ weather controlled.
– Staff should be well behaved and experienced
– Company should have the proper equipment and environment
– Fulfillment locations should be strategic, which will result in faster delivery
– Process should also include customer relations, which includes online help and support as well as telephone support

Order fulfillment is one of the most important aspects of customer service, so just be sure that you have taken the necessary steps to make it run smoothly.

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Category: Business
Keywords: Order Fulfillment